No doubt eCommerce has gone through a lot of changes over the last decade. This is why this sector has been growing at an enormous rate. For this reason, the sector is valued at around $2 trillion. The sector has never been this profitable as it is now. This is why it is extremely important to keep up with the latest trends of eCommerce.
According to a survey, the trends of social media keep on changing. The trends in the year 2021 will not be the same as they were in the year 2020. Want to know what the eCommerce trends for 2021 will be? Keep reading below.
1. Customized Packaging
Packaging plays an extremely important role in creating a brand for any business. This is why most businesses take their packaging very seriously. The importance of good packaging can be proven by the fact that it is going to trend in the year 2021. The year 2021 will see a rise in the popularity of customized packaging. The customers will receive the product in the packaging that would fit their needs and requirements. This will create better engagement among the business and the customers as well.
2. Mobile Shopping
Mobile shopping is another trend that is going to gain a lot of popularity in the year 2021. According to an estimate, mobile shopping will increase by 15% at the end of 2021. This rate is quite obvious given that a lot of people are spending their time indoors due to the ongoing COVID-19. Another estimate suggests that mobile sales will cover a total of 73% of all the eCommerce sales. Now that’s huge, isn’t it?
3. Personalized Customer Interaction
Customer interaction is no doubt one of the major parts of doing business. The business becomes even more profitable when customer interaction is personalized. This trend helps to provide a better customer experience as well. It will also increase customers’ loyalty which will be profitable to the business. This is why it has gained so much popularity in such a short time.
4. Better Payment Processing Methods
Paying for the products is a part of every business. Many times customers cannot pay for the products they want to purchase because the eCommerce website does not support their payment methods. This problem is expected to be solved in the year 2021 with better payment methods available at the websites.
5. Bigger Online Selling
According to an estimate, online selling is expected to reach $4.5 trillion in the year 2021. Now that’s huge, isn’t it? This rise is expected because online shopping is becoming one of the most popular and user-friendly shopping trends these days. The customers can get whatever they want while sitting comfortably at home. This is why online shopping is expected to get bigger in the year 2021.
E-commerce has been gaining a lot of popularity these days because of the ease it provides to the customers. The above-mentioned trends are some of the trends that are expected to gain popularity in the year 2021.